If I spent the same amount of time, it takes to cancel a CC looking at the thousands of negative online reviews before I bought Dropbox I would be well ahead of the game. >"I will need all of the following information for security reasons and to locate the charge to assist you:" Card type Shown is a canned text statement below sent to people with billing problems: I went through that three times and finally had to re-issue my card with a new number. Call them, and they say "we're sorry" it won't happen again. How many people don't read their credit card statement in full every month? And the dropbox folks rake in the fraudulent charges people don't catch. There are many crooked companies that do business this same way as well. I don't believe they have an in-house system to stop credit card charges. Not only did I have to cancel my card, which was a hassle, but I have no hope of being reimbursed for the two months when I did not use the service but was still being billed.ĭropbox customer support will soft talk you into thinking they are helping to put a stop to their fraudulent charges, but in the end they actually do nothing. This was the worst customer support experience I have ever had. After another two weeks, I eventually had to cancel my debit card so they would quit billing me.
They did submit a ticket for me, but it did no good. Even the sales folks are not allowed to contact support directly. Finally, after six weeks of failed attempts, I contacted sales so that I could talk with a person. I repeatedly attempted to contact support and got no responses. I learned later that there is a way to cancel when I still had my account, but I could not get back in to use that approach.
When I wanted to cancel my dropbox account, I mistakenly thought that I could just delete my account and that would stop the billing. I used to share some video files with some friends, which required me to have a paid account.
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